Email notifications

How notifications work

Ayebridge sends email when something happens that someone needs to know about: a new update, an approval to give, a comment, a request. Each person chooses how they want to hear about each type of event:

• Right away. An email shortly after it happens.
• Daily digest. One email a day that summarizes everything of that type.
• Off. No email. Everything is still visible in Ayebridge.

If you have not changed a setting, it is set to right away.

Change your settings

1. Open Settings → Notifications (/app/settings/notifications).
2. Choose Right away, Daily digest or Off for each type.
3. Select Save notification settings.

Settings are personal and per workspace. If you belong to two workspaces, you can set them differently.

What your team can be notified about

• Approval decisions. When a client approves or requests changes.
• New comments. When a client comments on an approval, update or request.
• Completed requests. When a client completes a request.
• New deliverables and files. When a client uploads a file.

What clients receive

Client contacts receive emails about activity in their own portal: new updates, approval requests, new comments, new requests, one reminder when a request passes its due date, new deliverables or versions, and shared quote and invoice documents. Each email:

• Names your workspace as the sender, so the client recognizes it.
• Links straight to the right place in their portal.
• Includes a link to change their notification settings.

Contacts have the same choices for their own emails. In the portal they open Your account, then Notification settings.

Emails that are always sent

Some emails are needed to use your account safely and cannot be turned off, for example:

• Email confirmation and password reset links.
• Sign-in links.
• Invitations.
• Important messages about your trial and subscription. Payment receipts and invoices are emailed by Stripe.

If emails do not arrive

1. Check your spam, junk or quarantine folder.
2. Make sure the type is not set to Off, or to Daily digest if you expected an email straight away.
3. Ask your IT team to allow email from ayebridge.com if your company filters new senders.

If emails still do not arrive, email support@ayebridge.com with the address that should receive them. We reply within 1–2 business days.

Tips for a calm inbox

• Use the daily digest for comments and new files, and keep approval decisions on right away.
• Suggest the digest to client contacts who review a lot of work.
• Post fewer, more complete updates rather than many small ones.