Billing, plans and your free trial

The free trial

Every new workspace starts with a 14-day free trial inside Ayebridge. You do not need a card to start, and nothing is charged when the trial ends.

During the trial you can use the core features plus branding and quote and invoice documents, with trial limits on seats, clients and storage. A banner at the top of the app shows how many days are left.

When the trial ends without a subscription, the workspace becomes read-only:

• You, your team and your clients can still sign in, view everything and download deliverables.
• New uploads, updates and other changes are paused.
• Nothing is deleted. Your data is kept for at least 30 days.

Subscribe at any time to unlock the workspace again, with everything in place.

The billing page

Open Billing from the app menu (/app/billing) to see:

• Your current plan, or how many trial days are left.
• Usage against your plan's limits: team seats, active clients and storage.
• Your renewal date once you subscribe.

Every team member can see the billing page. Only the workspace owner and admins can subscribe or manage the subscription. If you do not see these options, ask an owner or admin.

Subscribe to a plan

1. On the billing page, choose monthly or yearly billing and the plan you want. Yearly billing costs less than twelve monthly payments; the pricing page shows the saving for each plan.
2. Select Subscribe to followed by the plan name, for example Subscribe to Studio. You are taken to Stripe's secure checkout page.
3. Enter your card and billing address. If your business has a VAT or other tax ID, you can add it there.
4. Accept the Terms of Service and the Refund and Cancellation Policy, then confirm the payment.
5. You return to Ayebridge, which shows "Activating your plan" while it receives Stripe's confirmation. This usually takes a few moments. The workspace is then unlocked on your new plan.

Stripe is our payment processor. Ayebridge never sees or stores your full card details. Prices are in USD, and applicable sales tax or VAT is calculated at checkout based on your billing details. Current prices are on the pricing page.

Charges appear on your card statement as AYEBRIDGE.COM.

Manage your subscription

Select Manage subscription on the billing page to open the Stripe customer portal. There you can:

• Update your card or other payment method.
• Switch to a different plan or billing period.
• View and download invoices and receipts.
• Cancel your subscription.

When you are done, use the link in the portal to return to Ayebridge.

Renewals, receipts and invoices

Subscriptions renew automatically at the end of each monthly or yearly period until you cancel. The renewal date is shown on the billing page. Stripe emails a receipt for every payment, and all invoices are available in the customer portal. Owners and admins also see recent invoices on the billing page.

Changing plans

Owners and admins change plans from the billing page: select Change to followed by the plan name, for example Change to Agency, or open Manage subscription. Both take you to the Stripe customer portal, which shows the change and the prorated amount before you confirm it.

A plan change takes effect straight away. An upgrade is charged pro rata for the rest of the current period, and a downgrade leaves a credit that is applied to your next invoices.

If you move to a smaller plan and your usage is above its limits, nothing is deleted. Existing items stay available, and adding new ones is paused until you are back within the limits.

Plan limits

Ayebridge shows a warning when you reach 80% of a limit, such as storage or active clients. At 100%, adding more is blocked until you free up room or move to a larger plan. Ayebridge never deletes your data because of a limit.

If a payment fails

If a renewal payment fails, we email the workspace owner, Stripe retries the payment automatically, and you keep access in the meantime. A banner in the app asks you to update your payment method: select Update payment method in the banner or on the billing page and add a working card in the customer portal. While a payment is overdue, plan changes are paused, but you can still update your payment method. If the payment still fails after Stripe's final retry, the subscription ends and the workspace becomes read-only. Nothing is deleted.

Refunds and cancellation

• New subscriptions come with a 30-day money-back guarantee on the first payment of any plan.
• A renewal charge can be refunded if you ask within 14 days of the renewal and the workspace has not been used since it renewed.
• A refund, whether of the first payment or of a renewal, cancels the subscription straight away. The workspace becomes read-only, and nothing is deleted.
• To request a refund, email support@ayebridge.com from your account email and include your workspace name. Refunds go back to the original payment method through Stripe.

See refunds and our Refund and Cancellation Policy. To stop your subscription, see canceling your subscription.

Billing questions

Email support@ayebridge.com from your account email. We reply within 1–2 business days.