Canceling your subscription

Cancel any time

You can cancel your Ayebridge subscription at any time. There is no cancellation fee and no need to contact us first.

How to cancel

Only the workspace owner and admins can manage the subscription.

1. Open Billing (/app/billing).
2. Select Manage subscription. This opens the Stripe customer portal for your workspace.
3. Choose to cancel the subscription and confirm.

Stripe emails you a confirmation. The billing page in Ayebridge then shows that the subscription is canceled and the date your paid access ends, and a banner in the app shows the same date.

If a payment for the workspace is under review, Manage subscription is hidden, but the notice on the billing page has a Cancel subscription link so you can still stop future charges.

If you do not see Manage subscription, ask an owner or admin. If you cannot sign in, email support@ayebridge.com from the address on your account and include your workspace name.

What happens after you cancel

• Until the end of the paid period, everything keeps working as before. You have paid for this time, so you can use it.
• No further payments are taken. The subscription does not renew.
• After the paid period ends, the workspace becomes read-only. You, your team and your clients can still sign in, view projects and approval records, and download deliverables, but new changes are paused.
• Nothing is deleted. Your data is kept for at least 30 days after access ends, so you can export it or come back.

Before your access ends

If you are leaving Ayebridge, we recommend that you:

1. Export your data, including all deliverables and a copy of your projects, approvals and comments.
2. Download any approval records you want to keep as PDFs. See approvals.
3. Let your clients know how you will send them work from now on.

Changed your mind?

If you cancel and want to stay before the paid period ends, open Manage subscription again and renew the subscription in the portal. If the workspace is already read-only, subscribe again from the billing page. Everything is unlocked with your data in place.

Canceling is not the same as deleting

Canceling stops future payments. It does not delete your workspace or your account. If you want your data removed, see deleting your account, and delete only after you have exported anything you want to keep.

Refunds

Canceling does not refund the current period automatically. If you are within the refund windows, you can ask for a refund:

• First payment: 30-day money-back guarantee on the first payment of any plan.
• Renewals: a renewal charge can be refunded if you ask within 14 days of the renewal and the workspace has not been used since it renewed.

A refund cancels the subscription straight away, even if you had set it to end at the close of the paid period. The workspace becomes read-only, and nothing is deleted.

Email support@ayebridge.com from your account email with your workspace name. Refunds go back to the original payment method through Stripe. See refunds and our Refund and Cancellation Policy.