Billing and plans

Refunds and the 30-day money-back guarantee

How to request a refund of your first payment or a renewal charge, what to include, and when the money returns to your original payment method.

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Our refund policy in short

  • 30-day money-back guarantee. If you ask within 30 days of your first payment on any plan, you get a full refund of that payment.
  • Renewal charges. If you were charged for a renewal you did not want, you can get a full refund of that renewal charge if you ask within 14 days of the renewal date and the workspace has not been used since it renewed.

The full terms are in our Refund and Cancellation Policy. If anything in this guide differs from the policy, the policy applies.

How to request a refund

  1. Email support@ayebridge.com from the email address on your Ayebridge account.
  2. Include:
    • The name of your workspace.
    • The date and amount of the payment, or the invoice number from your Stripe receipt.
    • Whether the request is for your first payment or a renewal.
  3. We check the details and reply within 1–2 business days.

If someone else on your team paid, ask the workspace owner or an admin to send the request, so we can match it to the account.

What happens next

  • Where the money goes. Approved refunds are issued through Stripe, our payment processor, to the original payment method. We cannot send refunds to a different card or account.
  • How long it takes. Refunds typically appear on your statement within 5–10 business days. Your bank or card provider decides the exact timing.
  • Confirmation. You receive an email confirming the refund.
  • Your subscription. A refund, whether of your first payment or of a renewal, cancels the subscription straight away, and the workspace becomes read-only. Nothing is deleted. Your data is kept for at least 30 days, and you can export it or subscribe again at any time. If you asked for a renewal refund because you wanted a different plan, tell us and we will move you to that plan instead.

Before you open a dispute

If you think you were charged by mistake, please email us before raising a dispute with your bank. A refund through us is usually faster, and a dispute can take weeks to resolve.

Avoiding unexpected charges

  • The free trial never turns into a paid subscription on its own, because we do not ask for a card.
  • Paid subscriptions renew automatically until canceled. The renewal date is on the Billing page (/app/billing).
  • You can cancel at any time in the Stripe customer portal through Manage subscription. See canceling your subscription.